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Words Matter: The Role of Language in Dispute Resolution

Slaw, Ian Mackenzie – “How we frame conflict can influence how we approach its resolution. The world of litigation is full of angry, combative words that reinforce the perception of conflict resolution as a battle. Of course, some of this is inevitable as much litigation leads to “winners” and “losers”. However, in some areas of conflict it is more appropriate if resolution leads to cooperation or at least some maintenance of an ongoing relationship. The obvious area of law for ongoing cooperation is family law but other areas of law could benefit from this as well – labour relations, some human rights disputes, and environmental law, to name a few…”

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