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How to Hold Social Media Accountable for Undermining Democracy

Harvard Business Review: “The problem with social media isn’t just what users post — it’s what the platforms decide to do with that content. Far from being neutral, social media companies are constantly making decisions about which content to amplify, elevate, and suggest to other users. Given their business model, which promotes scale above all, they’ve often actively amplified extreme, divisive content — including dangerous conspiracy theories and misinformation. It’s time for regulators to step in. A good place to start would be clarifying who should benefit from Section 230 of the Communications Decency Act, which has been vastly over-interpreted to provide blanket immunity to all internet companies — or “internet intermediaries” — for any third-party content they host. Specifically, it’s time to redefine what an “internet intermediary” means and create a more accurate category to reflect what these companies truly are, such as “digital curators” whose algorithms decide what content to boost, what to amplify, how to curate our content…”

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