Accurate, Focused Research on Law, Technology and Knowledge Discovery Since 2002

FTC is Making Consumer Complaint Data More Accessible

“The Federal Trade Commission hears from millions of consumers each year about fraud, identity theft, and other problems, allowing us to warn other consumers about scams they should watch out for, while also providing the agency with an important source of information to support our enforcement actions. Starting today, the FTC will be making this information more accessible by releasing its aggregated consumer complaint data on a quarterly basis in a new interactive online format. Up until now, the FTC has released aggregated consumer complaint data collected through our Consumer Sentinel Network on an annual basis. Our new tool will provide a more timely snapshot of what consumers are reporting, while empowering users to explore the data by types of fraud, state, and a variety of other dimensions. As part of this initiative, we are also introducing our first Consumer Protection Data Spotlight, which will take a deep dive into the data to illuminate important stories we are hearing from consumers. This first edition of the Data Spotlight focuses on a disturbing trend in 2018 – scammers are increasingly demanding to be paid with gift cards, particularly iTunes and Google Play cards. The percentage of consumers who told the FTC that scammers demanded to be paid with gift cards or reload cards such as MoneyPak has increased 270 percent since 2015. Gift and reload cards are now the number one reported method of payment for imposter scams…”

Sorry, comments are closed for this post.