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Delay, Deny and Deflect: How Facebook’s Leaders Fought Through Crisis

The New York Times: “…When Facebook users learned last spring that the company had compromised their privacy in its rush to expand, allowing access to the personal information of tens of millions of people to a political data firm linked to President Trump, Facebook sought to deflect blame and mask the extent of the problem.And when that failed — as the company’s stock price plummeted and it faced a consumer backlash — Facebook went on the attack…

This account of how Mr. Zuckerberg and Ms. Sandberg navigated Facebook’s cascading crises, much of which has not been previously reported, is based on interviews with more than 50 people. They include current and former Facebook executives and other employees, lawmakers and government officials, lobbyists and congressional staff members. Most spoke on the condition of anonymity because they had signed confidentiality agreements, were not authorized to speak to reporters or feared retaliation.

  • See also The New York Times: Damage Control at Facebook: 6 Takeaways From The Times’s Investigation
  • See also Axios – Zuckerberg responds to criticism after major New York Times story – “Speaking to reporters Thursday, Facebook CEO Mark Zuckerberg said he didn’t know about Facebook’s relationship with a Washington-based opposition research firm that The New York Times reported Facebook was working with and that those DC-based opposition research tactics are “not the kind of thing we want to be involved with here.”
  • See also – Mark Zuckerberg: Facebook will create oversight board to moderate content – “Facebook will create an independent governing body to monitor content on the social network, CEO Mark Zuckerberg said after a scathing New York Times article.”
  • See also official FaceBook response to The New York Times article – New York Times Update

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