National Academies of Sciences, Engineering, and Medicine. 2017. Knowledge Management Resource to Support Strategic Workforce Development for Transit Agencies. Washington, DC: The National Academies Press. https://doi.org/10.17226/24961.
“TRB’s Transit Cooperative Research Program (TCRP) has released a pre-publication, non-edited version of TCRP Research Report 194: Knowledge Management Resource to Support Strategic Workforce Development for Transit Agencies. The guidebook explores the importance of knowledge management (KM), which is an organization’s process for collecting, storing, and sharing organizational information and knowledge, and provides guidance on implementing KM strategies in transit agencies. In addition, the guidance includes action plans for developing particular aspects of KM, analysis of KM strategies at several transit agencies, and a catalog of KM technology tools and resources.”