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How Congress turns citizens’ voices into data points

Via LLRXHow Congress turns citizens’ voices into data pointsSamantha McDonald, University of California, Irvine focuses our attention on an increasingly critical issue – big technology companies like Amazon, Facebook and Google aren’t the only ones facing huge political concerns about using citizen data: So is Congress. Reports by congressional researchers over the last decade describe an outdated communication system that is struggling to address an overwhelming rise in citizen contact.

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