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Doing User Research in the Courts on the Future of Access to Justice

Legal Design Lab: “Over the past quarter, the Stanford Legal Design Lab has established a regular on-site civic user testing group at the California courts. Through a policy lab class, Community-Led System Design Practice, our team of five students, teachers, and fellows has developed a user testing protocol for people working on justice innovation. It is particularly aimed at court staff and executives, legal aid leaders, and others who are interested in making the justice system work better for people — and who are considering where to spend resources on innovation. We ran weekly court user testing sessions in May and June 2018, speaking to a total of 55 court-users, with approximately 9 users each visit. On average, we spoke with them for 20 minutes, structured around two short surveys. Our surveys, run on Qualtrics or on paper cards/canvases, asked court visitors to rank different ideas for ‘innovations’ in for civil justice self help, and then to rank different places where self-help resources may be located. These surveys were meant to draw out the explicit rankings of different innovation efforts from the users’ point of view, as well as to understand their driving values and preferences…”

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