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Corporate offices need to change in one major way says ServiceNow CEO

ZDNet – “In the age of hybrid work that’s upon us, companies need to dramatically rethink how they approach their office space. As ServiceNow CEO Bill McDermott told a group of analysts and reporters during the company’s Knowledge 2021 event, “Nobody wants to play office anymore.” For as long as they’ve existed, corporate office buildings have been places for workers to perform their daily tasks and for managers to ensure those tasks were completed. Those two fundamental purposes have held true whether the facility is a small suburban office or a massive corporate campus, whether the building is full of single offices or has an open floor plan, or whether the office is full of engineers, accountants, graphic design or all of the above. Yet as Bob Dylan immortalized in song, “the times they are a-changin’.” And, it’s about time…Thanks to cloud services, online collaboration tools, the consumerization of IT and a host of other digital transformation technologies, companies no longer need to house workers in a central location to perform essential tasks. The shift to nearly 100% remote work brought about by the Covid-19 pandemic, showed this to be true, especially for knowledge workers. And, every corporate executive that I’ve spoken with expects hybrid and remote work to be part of our new normal. For example, when asked if their company would continue to offer employees the ability to work remotely after the pandemic, 100% of TechRepublic’s CIO Jury said, “Yes.”…

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