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Commentary – Google and Amazon make us worse people

CNET – “Let me show you a magic trick. Make a choice — any choice. You’re already online, so maybe you want to read the news, check your email, surf your newsfeed, buy some food or any other number of things. Now for the trick, I’m going to tell you the companies that facilitated whatever choice you just made. It was almost certainly Google, Amazon, Apple, Microsoft or Facebook. OK, not much of a trick. After all, everyone knows these five tech giants control vast swaths of the internet, directly or indirectly — Amazon alone, for instance, facilitates nearly 40% of online commerce in the US and holds a whopping 23 million IP addresses thanks to its subsidiary Amazon Web Services. That online control has material ramifications. Last week, leaders of companies like Sonos and Popsockets took shots at Amazon, Google, Apple and Facebook in a House antitrust hearing, arguing that the tech giants exert unfair control over their respective markets — shutting out competitors, squashing startups and exploiting smaller companies to maintain their immense power and profit. Ah, monopoly: It’s a tale as old as, well, the board game, at least. But the problem goes deeper than the economy. These massive companies might actually be making us worse people. They’re narrowing our choices online, intentionally corralling us toward behavior that benefits them. Rather than outright coercing us, though, these companies use a handful of key motivators — convenience chief among them, not to mention the “approval, attention, retweets, shares and likes” of social media — to condition us to behave in certain ways. But that conditioning has an unexpected outcome: As we practice decision-making driven more by impulse and economic self-interest than by any more deeply held values, we erode our conscience over time. In short, we’re becoming worse human beings…”

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