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Category Archives: Knowledge Management

Killer Apps: Vanishing Messages, Encrypted Communications, and Challenges to FOIA Laws

Daxton R. Stewart, Killer Apps: Vanishing Messages, Encrypted Communications, and Challenges to Freedom of Information Laws When Public Officials “Go Dark”, 10 Case W. Res. J.L. Tech. & Internet [1] (first article) (2019) “Government officials such as White House staffers and the Missouri governor have been communicating among themselves and leaking to journalists using apps… Continue Reading

How to combat health misinformation online: A research roundup

Journalist’s Resources: “Many Americans are turning to the internet with their health questions. And their use of the internet to seek answers isn’t limited to search engines and established health resources. Researchers at Microsoft analyzed survey and search data to find that “a surprising amount of sensitive health information is also sought and shared via… Continue Reading

NYT has a course to teach its reporters data skills and now they’ve open-sourced it

NiemanLab: “Should journalists learn to code?” is an old question that has always had only unsatisfying answers. (That was true even back before it became a useful heuristic for identifying Twitter jackasses.) Some should! Some shouldn’t! Helpful, right? One way the question gets derailed involves what, exactly, the question-asker means by “code.” It’s unlikely a… Continue Reading

Federal Agencies Rank Last in Forrester Customer Experience Index

Forrester – “Small Gains To CX Quality Emerged Amidst Broad Stagnation – Forrester’s 2019 US Customer Experience Index (CX Index™) reveals that the overall quality of the US customer experience rose by an anemic 0.4 points, to 70.2. The report is based on Forrester’s CX Index methodology, which measures how well a brand’s CX strengthens… Continue Reading

Regulating Big Tech: Legal Implications

CRS Legal Sidebar via LC – Regulating Big Tech: Legal Implications. June 11, 2019. “Amidst growing debate over the legal framework governing social media sites and other technology companies, several Members of Congress have expressed interest in expanding current regulations of the major American technology companies, often referred to as “Big Tech.” This Legal Sidebar… Continue Reading

Social Media Platforms Increase Transparency About Content Removal Requests

EFF Report – “While social media platforms are increasingly giving users the opportunity to appeal decisions to censor their posts, very few platforms comprehensively commit to notifying users that their content has been removed in the first place, raising questions about their accountability and transparency, the Electronic Frontier Foundation (EFF) said today in a new… Continue Reading

LC – The Library’s Cataloging Page for Publishers

Library of Congress Blog: “It’s in (almost) every book you read, but you’ve probably paid little attention to it. The Library’s Cataloging in Publication (CIP) information — that copy-block on the reverse side of the book’s title page spelling out the author, title, subject, its International Standard Book Number, and other information — is an… Continue Reading

CERN Ditches Microsoft to ‘Take Back Control’ with Open Source Software

omgubuntu.com: “CERN is best known for pushing the boundaries of science and understanding, but the famed research outfit’s next major experiment will be with open-source software. The cost of various commercial software licenses has increased 10x. The European Organisation for Nuclear Research, better known as CERN, and also known as home of the Large Hadron… Continue Reading

Number of fact-checking outlets surges to 188 in more than 60 countries

Poynter – Strong growth in Asia and Latin America helps fuel global increase – “The number of fact-checking outlets around the world has grown to 188 in more than 60 countries amid global concerns about the spread of misinformation, according to the latest tally by the Duke Reporters’ Lab. Since the last annual fact-checking census… Continue Reading

Mary Meeker – Internet Trends 2019

Mary Meeker, general partner at venture capital firm Bond Capital, delivered her annual Internet Trends slideshow – for 2019 it is 333 pages. “Recode has pulled out some of the significant and most interesting trends in Meeker’s report: Some 51 percent of the world — 3.8 billion people — were internet users last year, up… Continue Reading